FAQ- We try to cover everything!
What is my delivery status?
To track your parcel, use the tracking number we had provided you in the email. However, please allow 24 hours from receipt of the email before tracking your order.
Do you deliver on weekends?
Do you deliver internationally?
Yes, we delivered international using the UPSP First-Class Package International Service.
How can I contact you?
You can fill in the form in our contact us page or drop us an email at firstname.lastname@example.org and we will get back to you ASAP!
Do you offer free shipping?
Yes, we offer FREE Shipping for purchase above certain amount, kindly refer the shipping page.
I have a promotional or discount code, how do I use it for an online purchase?
When you arrive at the order summary, click on Promotional code or gift voucher. If you do not spend the full amount of your gift voucher, you can use it for your next purchase!
1. Credit voucher issued must be claimed within the given timeframe, otherwise it will be forfeited.
I have not received all the items in my order, what should I do?
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.
I recieved a defective item, what should I do?
What payment modes do you accept?
Credit card (VISA, Masters, Amex)and online banking via PayPal.